TERMS & CONDITIONS

AND PRIVACY POLICY

GoExploreSA Business & Tourism Directory

Updated August 2026

PART I — TERMS & CONDITIONS

1. Introduction

These Terms & Conditions govern the use of the GoExploreSA website and its business and tourism directory services. By browsing the directory, creating an account, submitting a listing, or using a listing service, you agree to comply with these Terms.

2. GoExploreSA Services

GoExploreSA provides an online directory intended to help people discover businesses, tourism services, accommodation providers, attractions and other legitimate services. Listings may include business information, descriptions, contact details, locations, images, operating information and other information supplied or approved for publication.

• Accommodation providers, including hotels, guesthouses and lodges.
• Restaurants, pubs and grills and other food-service businesses.
• Tour operators, attractions, shuttle and transport services.
• Vehicle and mechanical services, parks and related local services.
• Private doctors, clinics and other legitimate service providers.
• Other lawful businesses or organisations that fit the purpose of the directory.

3. Free and Paid Listings

GoExploreSA may make selected listing options available free of charge as a promotional or introductory initiative. A free listing is not necessarily a permanent service and may be changed, limited, suspended or withdrawn at GoExploreSA’s discretion, subject to applicable law and any specific agreement with the listing owner.

The existing paid package structure is: Basic (R100), Standard (R250), and Elite (R1000 per year). Package names, prices, features and promotional offers may be updated from time to time. The applicable price and features presented at the time of purchase will apply.

4. Listing Submission and Accuracy

• Business owners and authorised representatives must provide information that is accurate, current and not misleading.
• The listing owner is responsible for checking business names, contact details, addresses, operating hours, prices, services, images and other submitted information.
• GoExploreSA may request clarification, supporting information or corrections before publishing a listing.
• A listing must represent a genuine business, service, attraction or organisation and must not impersonate another entity.

5. Listing Review, Editing and Removal

GoExploreSA may review submitted material before or after publication. To protect users and the integrity of the directory, GoExploreSA may edit formatting, request corrections, reject a submission, temporarily suspend a listing, or remove a listing where it reasonably believes that the listing breaches these Terms, contains misleading information, is unlawful, is fraudulent, or is otherwise unsuitable for the directory.

6. Prohibited Content and Conduct

• Unlawful, fraudulent, deceptive, defamatory, threatening or misleading content.
• Content that infringes another person’s intellectual-property, privacy or other legal rights.
• False business claims, fake identities, fake reviews or attempts to manipulate directory information.
• Malware, malicious code, spam or material intended to disrupt the website or other users.
• Content that is offensive or inappropriate for a general public business directory.

7. User Accounts and Security

Where an account is required, users are responsible for keeping their login credentials confidential and for activity carried out through their account. Users should promptly report suspected unauthorised access or security issues.

8. Payments, Cancellations and Refunds

Where payment is required for a listing or service, payment may be processed through the payment facilities made available by GoExploreSA. The current GoExploreSA policy identifies PayFast as a payment gateway and notes support for payment methods including Visa, Mastercard, EFT and SnapScan.

Unless otherwise stated for a particular service or required by applicable law, listing fees are non-refundable once the paid service has been activated. Any specific cancellation or refund terms displayed at checkout or in a written service agreement will also apply.

9. Intellectual Property

GoExploreSA’s logo, branding, website design and GoExploreSA-owned content remain the property of GoExploreSA or its respective rights holders. A business owner retains rights in material they own and submit, but grants GoExploreSA permission to use, reproduce, format and display that material for the purpose of operating, promoting and improving the directory.

10. Third-Party Businesses and Customer Transactions

GoExploreSA is a directory and does not become a party to transactions between customers and listed businesses. Businesses are responsible for their own products, services, prices, availability, customer service, compliance and business practices. Customers should verify important information directly with the relevant business before making a purchase, booking or other commitment.

11. No Guarantee of Business Results

A listing on GoExploreSA does not guarantee enquiries, customers, bookings, sales, search-engine rankings, revenue or any particular business result. Directory visibility may vary depending on user interest, search behaviour, location, competition, website availability and other factors.

12. Limitation of Liability

To the extent permitted by applicable law, GoExploreSA is not responsible for the performance, conduct, availability or quality of a listed business, nor for disputes between businesses and customers or for services supplied by third parties. Nothing in these Terms is intended to exclude any liability that cannot lawfully be excluded.

13. Suspension and Termination

GoExploreSA may suspend or terminate access to an account or listing where there is a breach of these Terms, suspected fraud or misuse, unlawful activity, materially misleading information, or other conduct that may compromise the directory or its users. Where appropriate, a listing owner may be given an opportunity to correct the relevant information.

14. Changes to These Terms

GoExploreSA may update these Terms from time to time to reflect changes to its services, website, business practices or legal requirements. The latest version published by GoExploreSA will apply to future use of the services.

15. Governing Law

These Terms are governed by the laws of the Republic of South Africa, subject to any mandatory legal rights and protections that apply.

PART II — PRIVACY POLICY

1. Purpose

This Privacy Policy explains how GoExploreSA collects, uses, stores and handles information in connection with its website and directory services. GoExploreSA aims to handle personal information responsibly and in accordance with applicable South African privacy requirements, including POPIA where applicable.

2. Information We Collect

• Business information such as business name, address, contact information, description and services.
• Account information where a user creates or manages a directory account.
• Payment-related information required to process a transaction. Payment processing may be handled by the payment provider rather than stored directly by GoExploreSA.
• Website usage information, including analytics, cookies and similar technical information.
• Information that a user voluntarily provides when communicating with GoExploreSA or requesting a listing service.

3. How We Use Information

• To create, manage and display directory listings.
• To communicate with listing owners and respond to enquiries.
• To process or facilitate payments for paid services.
• To maintain, secure and improve the website and directory.
• To understand website usage through analytics and similar tools.
• To send marketing or promotional communications where permitted and where the relevant user has the right to opt out.
• To comply with legal, regulatory or contractual obligations.

4. Public Directory Information

Information deliberately submitted for a public directory listing may be displayed publicly so that customers can discover and contact the business. Listing owners should avoid submitting personal information that they do not want publicly displayed.

5. Sharing of Information

GoExploreSA may share information with service providers that help operate the website or process transactions, including payment processors. The current policy identifies PayFast as a payment processor. Information may also be shared with partners such as municipalities, chambers or tourism boards where the relevant consent or other lawful basis exists. GoExploreSA does not sell users’ personal information to third parties.

6. Payment Security

Payment information may be processed through the payment provider’s secure systems. The existing GoExploreSA policy states that SSL encryption is used for transactions and that business data is securely stored.

7. Cookies and Analytics

GoExploreSA may use cookies and analytics technologies to support website functionality, understand usage and improve the user experience. Depending on the tools used, users may be able to manage certain cookie settings through their browser or available website controls.

8. Data Security

GoExploreSA takes reasonable steps to protect information against unauthorised access, alteration, loss or disclosure. However, no internet service can guarantee absolute security, and users should use appropriate security practices when managing their accounts.

9. Your Privacy Rights

• Request access to personal information held about you, subject to applicable legal requirements.
• Request correction of inaccurate or incomplete personal information.
• Request deletion of personal information where applicable and where retention is not required by law or a legitimate business need.
• Object to or limit certain uses of personal information where applicable.
• Opt out of marketing communications.

10. Data Retention

Information may be retained for as long as reasonably necessary for the purposes for which it was collected, to maintain business records, resolve disputes, enforce agreements, or comply with legal and regulatory obligations.

11. Links to Other Websites

GoExploreSA may contain links to third-party websites or services. Those websites operate under their own terms and privacy practices. GoExploreSA is not responsible for the privacy practices or content of external websites.

12. Children and General Audience Use

The directory is intended as a general business and tourism information service. Users should not submit unnecessary personal information about children or other individuals who have not authorised the submission of their information.

13. Privacy Enquiries

For privacy-related enquiries, requests to access or correct information, or questions about this policy, users should contact GoExploreSA through the official contact details published on the GoExploreSA website.

14. Changes to This Privacy Policy

This Privacy Policy may be updated when GoExploreSA changes its services, technology, information practices or legal obligations. The latest published version should be consulted for the current policy.

Important legal note: This document is a business-facing Terms & Conditions and Privacy Policy template. It should be reviewed by a qualified South African legal professional before being treated as a final legal agreement, particularly for POPIA, consumer-protection, payment, advertising and liability requirements.